Terms Of Use

Effective Date: September 23, 2025

Radius App (“Company,” “we,” “us,” or “our”), doing business as Radius, respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and mobile application.

1. Information We Collect

We may collect the following types of information when you use our services:

• Email Address – when you subscribe to updates or create an account
• Phone Number – when you register, book services, or opt in to receive SMS communications
• Basic User Information – such as name and account details (if provided)

We only collect information that you voluntarily provide to us.

2. How We Use Your Information

We use your information to:

• Provide and manage our services
• Send account-related notifications
• Send booking confirmations, reminders, and updates
• Provide customer support
• Send marketing and promotional communications (if opted in)

3. SMS Communications & Consent

By providing your phone number and opting in, you consent to receive SMS messages from Radius App.

Types of SMS Communications

If you have opted in, you may receive messages related to:

• Account notifications
• Booking confirmations and reminders
• Service updates
• Customer support responses
• Promotional or marketing messages (if applicable)

Message Frequency

Message frequency may vary depending on your interaction with our services.

Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan.

Opt-Out Instructions

You may opt out of receiving SMS messages at any time by replying STOP to any message. Once opted out, you will no longer receive SMS communications from us.

Help Instructions

If you need assistance, reply HELP or contact us at emma@radiusapp.co.

Consent Not Required for Purchase

Your consent to receive SMS messages is not a condition of purchasing or using our services.

4. Information Sharing and Disclosure

We respect your privacy and:

• Do not sell your personal information
• Do not share your phone number with third parties for marketing purposes

We may share your information only with trusted service providers (such as messaging or email platforms) strictly to operate our services. These providers are contractually obligated to protect your information and may not use it for their own purposes.

5. Third-Party Service Providers

We may use third-party vendors (e.g., cloud services, communication platforms like Twilio, or email providers) to facilitate our services. These providers only access information as necessary to perform their functions and are bound by confidentiality obligations.

6. Your Choices

You have the right to:

• Opt out of marketing emails via the “unsubscribe” link
• Opt out of SMS communications by replying STOP
• Contact us to update or delete your information

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is completely secure.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

9. Community Guidelines & User Conduct

Radius is designed to encourage respectful, real-world social interactions.

By using Radius, you agree not to upload, share, display, or engage in content or behavior that includes:

• Nudity or sexually explicit content
• Harassment, threats, stalking, or abusive behavior
• Hate speech, discriminatory language, or violent content
• Fake, misleading, or impersonated profiles
• Spam or fraudulent activity
• Content involving minors or exploitation
• Any illegal, harmful, or inappropriate activity

Users are expected to interact respectfully and responsibly while using the app.

Radius reserves the right to suspend, restrict, or permanently remove any account that violates these guidelines or creates an unsafe experience for other users.

10. Reporting, Blocking & Moderation

• Users may report profiles or behaviour that they believe violates these guidelines directly within the app.
• Reported accounts are reviewed by the Radius moderation team. Radius may investigate reports and take appropriate action, including warning, suspending, restricting, or permanently removing accounts that violate our policies.
• Radius may use automated systems and manual review processes to help detect and prevent objectionable content, abusive behaviour, spam, impersonation, or other violations of these guidelines.
• Radius aims to review reported content and accounts within 24 hours whenever reasonably possible.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective Date” and notify users where appropriate.
 

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Radius App (DBA Radius)
emma@radiusapp.co